Return Policy

Service Cancellation

As a provider of digital services and custom solutions, we understand that circumstances may change. You may cancel your service agreement with us, subject to the terms outlined in your specific service contract. Cancellation requests must be submitted in writing to our contact email.

Refund Policy

Refund eligibility depends on the nature of the service provided and the stage of project completion. For consultation services, refunds may be available if cancellation occurs before the consultation takes place. For development projects, refund policies are outlined in individual project agreements.

In accordance with Australian Consumer Law, you may be entitled to a refund or replacement if our services fail to meet consumer guarantees. We are committed to resolving any issues and ensuring customer satisfaction.

Project Cancellation

If you need to cancel an ongoing project, please contact us as soon as possible. Cancellation fees may apply based on work completed and resources allocated. We will provide a detailed breakdown of any applicable charges and work with you to find a fair resolution.

Dispute Resolution

If you have concerns about our services or wish to dispute a charge, please contact us directly. We are committed to resolving disputes fairly and promptly. If we cannot resolve a dispute directly, you may contact the relevant Australian consumer protection authority.

Contact Us

For questions about cancellations, refunds, or to submit a return request, please contact us at:

Email: contact@craftedflamebout.world
Phone: +61 1300 585 888
Address: 300 Barangaroo Ave, Barangaroo NSW 2000, Australia